Please email us at firstname.lastname@example.org with your order number, product(s) you would like to return and we will email you a Return Authorization Number.
*Please note that return shipping fees are the responsibility of the purchaser and the original shipping fees paid are non-refundable. Single-use products, accessories, and makeup items are eligible for return only if they are unused and in its original packaging (i.e. sheet masks and cushion compacts are not eligible for return once opened). Also, all sale items, special sales events / promotional sales, and special discount offers are final sale.
Only the items specified in the original return request and confirmed by SKINBOSS will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.
Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded.
We do not accept returns or exchanges on international orders.